Return Policy

Our Return Commitment

At VehicleBazar, we stand behind every vehicle we sell. Our return policy is designed to give you confidence in your purchase while ensuring fair and transparent terms for all parties.

⏰ Return Timeframe

7-Day Return Window

You have 7 calendar days from the delivery date to initiate a return for eligible vehicles.

Return Process Start

Returns must be initiated by contacting our customer service within the 7-day period.

✅ Return Conditions

Eligible for Return

• Vehicle has significant undisclosed defects
• Major discrepancy from listed specifications
• Vehicle delivered differs from ordered model
• Documentation issues (missing papers, title problems)
• Safety concerns identified during inspection

Not Eligible for Return

• Normal wear and tear consistent with age/mileage
• Minor cosmetic issues disclosed in listing
• Change of mind or buyer's remorse
• Damage caused after delivery
• Returns initiated after 7-day window
• Vehicle driven more than 100km after delivery

📋 Return Process

Contact Customer Service

Call us at +91-7440508805 or message our WhatsApp Channel to initiate the return process.

Return Authorization

We'll review your case and provide a Return Authorization Number if eligible. This number is required for all return communications.

Vehicle Inspection

Our technical team will schedule an inspection at your location to verify the return condition and reason.

Vehicle Collection

If approved, we'll arrange free collection of the vehicle from your location at a mutually convenient time.

Refund Processing

Once we receive and verify the vehicle, your refund will be processed within 7-10 business days.

💰 Refund Information

Full Refund Conditions

• Vehicle has major undisclosed defects
• Significant discrepancy from listing
• Wrong vehicle delivered
• Missing essential documentation

Partial Refund Conditions

• Minor but undisclosed issues found
• Excessive usage after delivery (refund minus usage charges)
• Return due to administrative errors

Refund Method

Since we use Cash on Delivery, refunds will be made via bank transfer to your provided account details.

👤 Customer Responsibilities

Vehicle Care During Return Period

• Keep vehicle in same condition as delivered
• Limit usage to essential travel only
• Maintain all original documents and accessories
• Report any issues immediately

Documentation Required

• Original purchase receipt
• Government-issued ID
• All vehicle documents provided
• Photos/videos of reported issues

🔧 Warranty vs Return Policy

Return Policy (7 Days)

• Complete vehicle return
• Full/partial refund
• Major undisclosed issues
• Documentation problems

Warranty (As per Terms)

• Repair/replacement of parts
• Mechanical issues after 7 days
• Manufacturing defects
• Specific warranty coverage

⚠️ Important Exceptions

Returns Not Accepted For:

• Vehicles sold "as-is" or in auction format
• Custom modifications made after delivery
• Damage due to accidents or misuse
• Returns without valid reason or documentation
• Vehicles financed through third parties (separate terms apply)

Additional Charges May Apply For:

• Excessive mileage during return period
• Damage caused during possession
• Missing accessories or documents
• Administrative processing in specific cases

📞 Return Support Contact

For return requests or questions about our return policy, contact us immediately:

Phone: +91-7440508805

Email: [email protected]

WhatsApp: WhatsApp Channel

Returns Department: For return-related inquiries, please mention "RETURN" in your communication for faster processing.