Privacy Policy

1. Introduction

Welcome to Refurbished Mobile Shop. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or purchase refurbished mobile phones from us.

This policy applies to all visitors, users, and customers of Refurbished Mobile Shop ("we", "us", or "our").

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us directly, including:

• Name and contact details (email, phone number, address)
• Payment information (processed securely through third-party payment gateways)
• Order history and preferences
• Communication preferences
• Customer support interactions

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Cookies and similar tracking technologies
• Location data (general location based on IP address)

3. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing and delivery
• Customer Service: To respond to your inquiries and provide customer support
• Communication: To send you order updates, promotional offers, and important notices
• Website Improvement: To analyze website usage and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party services for payment processing, shipping, and analytics
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure payment processing through certified gateways
• Regular security audits and updates
• Access controls and employee training
• Data backup and recovery procedures

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage and improve performance
• Marketing Cookies: To deliver personalized advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data

To exercise these rights, please contact us at [email protected]

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Typically, we retain customer data for 7 years after the last transaction or account activity.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

11. International Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the new policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: