Return & Refund Policy

1. Overview

At Refurbished Mobile Shop, we want you to be completely satisfied with your purchase. If you're not happy with your refurbished mobile phone, you can return it within 7 days of delivery for a full refund or exchange.

This policy outlines the terms and conditions for returns and refunds of products purchased from our website.

2. Return Period

You have 7 days from the date of delivery to return your product. The return period starts from the day you receive the product.

Products returned after the 7-day period will not be accepted unless there is a warranty claim.

3. Eligible Products for Return

Products can be returned if they meet the following conditions:

• Product is defective or not working properly
• Product is significantly different from the description
• Product is damaged during shipping
• Wrong product was delivered

4. Return Conditions

To be eligible for a return, your product must meet the following conditions:

• Product must be in original condition with all accessories
• Original packaging and box must be included
• All documentation (invoice, warranty card) must be included
• Product should not have any physical damage caused by misuse
• Screen protectors or cases added by customer should be removed

5. Non-Returnable Items

The following items cannot be returned:

• Products damaged by misuse, negligence, or accidents
• Products with water damage or liquid damage
• Products returned after the 7-day return period
• Products with tampered or removed serial numbers
• Products that have been repaired by third parties

6. How to Return a Product

Step 1: Contact Us

Contact our customer service team within 7 days of delivery:

• Call: +91 99999 99999
• Email: [email protected]
• WhatsApp: +91 99999 99999

Step 2: Return Authorization

Our team will provide you with a Return Authorization (RA) number and return instructions. Do not return any product without an RA number.

Step 3: Package and Ship

Pack the product securely in original packaging with all accessories and documentation. Ship the product to the address provided by our team.

Step 4: Inspection

Once we receive your return, our team will inspect the product within 2-3 business days to verify the condition and eligibility for return.

7. Refund Process

7.1 Refund Timeline

After we receive and inspect your returned product:

• Approved refunds will be processed within 5-7 business days
• For Cash on Delivery orders, refunds will be processed via bank transfer
• You will receive a refund confirmation email

7.2 Refund Amount

If your return is approved, you will receive a full refund of the product price. Original shipping charges are non-refundable unless the return is due to our error.

8. Exchange Policy

We offer exchanges for the same product in case of defects or if you received the wrong item. For exchanges:

• Contact us within 7 days of delivery
• Product must meet return conditions
• We will arrange for pickup of the defective product
• Replacement will be sent after inspection

9. Return Shipping

9.1 Return Shipping Costs

Return shipping costs depend on the reason for return:

• Our Error: We cover return shipping costs
• Defective Product: We cover return shipping costs
• Customer Change of Mind: Customer covers return shipping costs

9.2 Return Shipping Method

Use a trackable shipping method and retain shipping receipt. We are not responsible for return packages that are lost or damaged in transit.

10. Warranty Claims

For warranty claims beyond the 7-day return period:

• Contact us with your order number and issue description
• We may request photos or videos of the defect
• Warranty repairs or replacements will be processed as per warranty terms
• Warranty claims are valid for 6 months from purchase date

11. Cancellation Policy

You can cancel your order before it is shipped:

• Orders can be cancelled within 24 hours of placement
• Contact us immediately to cancel your order
• Once shipped, orders cannot be cancelled but can be returned

12. Damaged in Transit

If your product arrives damaged:

• Do not accept the delivery if packaging is visibly damaged
• Take photos of the damaged package and product
• Contact us immediately with photos
• We will arrange for replacement or refund

13. Detailed Refund Methods

13.1 Cash on Delivery Refunds

For COD orders, refunds will be processed via:

• Bank Transfer (NEFT/UPI): 3-5 business days
• Digital Wallet: 1-2 business days (if applicable)
• Store Credit: Instant credit for future purchases

13.2 Refund Processing Fees

Refund processing is free for:

• Defective products
• Wrong product delivered
• Damaged in transit

For other returns, nominal processing fees may apply as per banking charges.

14. Return Packaging Guidelines

14.1 Required Items

Your return package must include:

• Original product in working condition
• All accessories (charger, earphones, USB cable)
• Original packaging and box
• Purchase invoice/receipt
• Warranty card (if provided)
• Return Authorization (RA) slip

14.2 Packaging Instructions

• Pack items securely to prevent damage during transit
• Use original packaging whenever possible
• Include RA number clearly visible on the package
• Use trackable shipping method

15. Special Cases

15.1 Partial Returns

If you've ordered multiple items, you can return individual items. Refunds will be calculated proportionally.

15.2 Damaged Accessories

If only accessories are damaged but the phone is fine, you can request replacement accessories within the warranty period.

15.3 Software Issues

For software-related issues, we first attempt remote troubleshooting. If unresolvable, device replacement or refund will be offered.

16. Quality Inspection Process

When we receive your return, our quality team will:

• Day 1: Receive and log the returned item
• Day 2-3: Conduct thorough quality inspection
• Day 4: Test all functions and accessories
• Day 5: Approve/reject return and notify customer
• Day 6-7: Process refund or arrange re-delivery

17. Frequently Asked Questions

Q: What if I lost the original box?

A: Returns without original packaging may be accepted for defective products, but may incur a restocking fee for other returns.

Q: Can I return a phone with a cracked screen?

A: If the crack occurred due to shipping damage, yes. If due to user damage after delivery, no.

Q: How do I track my return status?

A: Use your RA number to track return status via email, phone, or WhatsApp.

Q: What if my return is rejected?

A: We'll provide detailed reasons and photographic evidence. You can appeal the decision within 48 hours.

18. Contact Information

For returns, refunds, or any questions about this policy: