Shipping & Delivery Policy

1. Shipping Overview

At Refurbished Mobile Shop, we are committed to delivering your refurbished mobile phones safely and on time. We offer free shipping across India with multiple delivery options to ensure you receive your order conveniently.

All orders are processed and shipped from our warehouse in Delhi, ensuring fast delivery to major cities and towns across India.

2. Delivery Areas

2.1 Serviceable Locations

We deliver to all major cities and towns across India including:

• Metro Cities: Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
• Tier 1 Cities: Jaipur, Lucknow, Kanpur, Nagpur, Indore, Bhopal, Visakhapatnam, Patna
• Tier 2/3 Cities: Most district headquarters and major towns
• Rural Areas: Villages with proper postal codes (subject to courier availability)

2.2 Non-Serviceable Areas

Currently, we do not deliver to:

• Remote hill stations without proper road connectivity
• Islands (except major ones like Andaman & Nicobar with proper courier service)
• Areas with restricted access due to security reasons
• International destinations (India only)

3. Shipping Charges

3.1 Free Shipping

We offer FREE shipping on all orders across India. There are no minimum order requirements or hidden charges.

3.2 Additional Charges

In exceptional cases, additional charges may apply for:

• Remote locations requiring special courier arrangements
• Multiple delivery attempts due to customer unavailability
• Re-delivery requests to different addresses

Any additional charges will be communicated before shipping and require customer approval.

4. Delivery Times

4.1 Standard Delivery

• Metro Cities: 1-2 business days
• Major Cities: 2-3 business days
• Other Cities/Towns: 3-5 business days
• Remote Areas: 5-7 business days

4.2 Processing Time

Orders are typically processed within 24 hours of confirmation. Processing includes:

• Order verification and payment confirmation
• Product quality check and packaging
• Dispatch from warehouse

4.3 Factors Affecting Delivery

Delivery times may be extended due to:

• Weather conditions or natural disasters
• Political situations or bandhs/strikes
• Festivals and public holidays
• High demand periods (sales, festivals)
• Technical issues with courier partners

5. Payment Options

5.1 Cash on Delivery (COD)

We currently accept Cash on Delivery as our primary payment method:

• Pay cash when you receive your order
• No advance payment required
• Inspect the product before making payment
• Available across all serviceable locations

5.2 Digital Payments (Coming Soon)

We are working to introduce digital payment options including:

• UPI payments (PhonePe, Google Pay, Paytm)
• Credit/Debit card payments
• Net banking
• Digital wallets

6. Order Tracking

6.1 Tracking Information

Once your order is shipped, you will receive:

• Order confirmation SMS with tracking details
• Email with tracking number and courier partner info
• WhatsApp updates on delivery status
• Real-time tracking through courier partner's website

6.2 Tracking Your Order

You can track your order through:

• My Orders section on our website
• Direct courier partner tracking
• Customer service via phone or WhatsApp

7. Delivery Process

7.1 Delivery Attempt

Our courier partner will make up to 3 delivery attempts:

• First Attempt: At the provided address during business hours
• Second Attempt: Rescheduled based on customer preference
• Third Attempt: Final attempt before return to warehouse

7.2 Delivery Requirements

For successful delivery, ensure:

• Correct and complete delivery address
• Valid phone number for contact
• Availability during delivery hours
• Valid ID proof for verification

7.3 Undelivered Orders

If delivery cannot be completed after 3 attempts:

• Order will be returned to our warehouse
• Customer will be notified via phone/email
• Re-delivery can be arranged upon request
• Order cancellation and refund if preferred

8. Packaging

8.1 Secure Packaging

All products are carefully packaged to ensure safe delivery:

• Bubble wrap protection for mobile phones
• Sturdy cardboard boxes with cushioning
• Tamper-evident sealing
• Fragile and handling labels

8.2 Package Contents

Your package will include:

• Refurbished mobile phone
• All mentioned accessories
• Purchase invoice
• Warranty card
• User manual (if available)

9. Delivery Issues

9.1 Damaged Package

If you receive a damaged package:

• Do not accept the delivery if packaging is visibly damaged
• Take photos of the damaged package
• Contact us immediately with details
• We will arrange for replacement or refund

9.2 Wrong or Missing Items

If you receive wrong or missing items:

• Contact us within 24 hours of delivery
• Provide order details and description of issue
• We will arrange for correct item delivery
• Return pickup will be arranged at no cost

10. Special Delivery Services

10.1 Express Delivery

For urgent requirements, express delivery may be available:

• Same-day delivery in select metro cities
• Next-day delivery in major cities
• Subject to product availability and location
• Additional charges may apply

10.2 Scheduled Delivery

You can schedule delivery for your convenience:

• Choose preferred date and time slot
• Reschedule delivery if needed
• Available in major cities

11. Contact Information

For shipping and delivery related queries: